customer service

Armadillo Jewelry is handmade by Cherie Daniel. All jewelry is available from the artist directly and newest pieces are listed on Etsy. I have sold my jewelry at Middlefaire in Hillsboro, TX, Enchantment in Wimberley, TX, and through Smiles for Miles!

Each piece of Armadillo Jewelry is a work of art, which means it is not manufactured - it is created by hand. Because of this it requires special care. Lotions, chemicals and household products will damage gemstones. Prevent contacts with acetone, ammonia, bleach, isopropyl alcohol, hydrogen peroxide, paint thinners and other chemical products. Try not to get your jewelry wet; take your jewelry off while bathing or swimming.

payment

  • Payment of your order through Etsy is expected within 5 business days.
  • Armadillo Jewelry accepts major credit cards and PayPal through PayPal payment services.
  • Armadillo Jewelry never receives your personal payment information. Do not send your credit card number directly to Armadillo Jewelry.
  • For payment issues not connected with satisfaction with Armadillo Jewelry, please contact PayPal directly.

shipping

  • Orders are shipped within 48 hours of order and payment through PayPal. An email confirmation will be sent to the email address you provided once the item has shipped.
  • If requested, a tracking number will be provided.
 

returns

  • If you are not satisfied with your order, please contact Armadillo Jewelry immediately. Exchanges and returns will be evaluated on an individual basis. Please contact Armadillo Jewelry to discuss the issue and, if necessary, receive return authorization instructions.
  • Typically, returns or exchanges can be made within 30 days of your purchase, less shipping and handling.
  • If you are not satisfied with the product, Armadillo Jewelry will consider returns made within 10 days of your purchase, providing you return the item(s) at your expense and it is in its original condition with stones intact and is not damaged.
  • Armadillo Jewelry is not responsible for returned item(s) lost or damaged during shipping.

privacy

  • Armadillo Jewelry does not sell, trade, rent, or otherwise share any personally identifiable information about you.
  • Contact information for customers, potential customers, and/or partners is collected so that Armadillo Jewelry may provide product customer care, including shipping, responses to questions, and product inquiries.
  • Armadillo Jewelry does not have access to and does not collect or store credit card or other personal information. Information retained: name, mailing address, email address, phone number, order history.
  • When you place an order or sign up on the mailing list, Armadillo Jewelry will add your email address. To opt out, please send an email with the subject 'Remove' to armadillo jewelry at yahoo dot com
 

limit of liability

  • Armadillo Jewelry will not be held liable for any loss, damage or claim resulting from the use of this site, Etsy or PayPal.
  • Products are provided "as is" without warranty.
  • Armadillo Jewelry will not be held responsible for loss or damage from abuse, normal wear, or theft.
  • If product is defective, Armadillo Jewelry will work with you to repair or replace at our option.
  • Due to the nature of handmade jewelry, elements of the jewelry are often unique and cannot be replaced if lost or damaged.

website privacy & security

  • I am using Etsy and PayPal services in order to provide you with the most secure and private transaction possible.
  • Both of these services use Secure Sockets Layer (SSL) which means you should see a little closed lock icon in your web browser telling you your transaction is private and secure.
  • If you have questions or concerns with using these services, please email armadillo jewelry at yahoo dot com and I will work to resolve them directly.